Skip to main content

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the ScamShield website.

Embassy of the Republic of Singapore in Vientiane

Loss of Singapore Passport

Find out more on what to do if you lost your Singapore passport or had your passport stolen

Last updated 20 November 2025

The Embassy provides assistance to Singaporeans who lost or had their passports stolen while visiting the Lao PDR.

Please call the Embassy’s Consular Section at Tel: +856 (21) 353 939 during office hours to report the loss. After office hours, please call our Duty Officer at +856 (20) 5559 9059 if assistance is required.

Singaporeans should need to do the following:

  1. Request for "Certificate of Stay" from the hotel to confirm the period of stay in Vientiane/province (only in Lao);

  2. Make a "Lost Report" at the Public Security District Office. Please prepare 4 photographs of size 3x4cm and need to pay LAK100,000 (~S$16).

  3. Apply for "Certificate of Loss" at Immigration Department, General Department of Public Security. Please prepare 2 photographs of size 3x4cm.

    The address of the Immigration Department:

    Immigration Department
    Hatsady Village, Talatsao Road
    Chanthabouly District, Vientiane
    Tel: +856 30 5092538

  1. Visit the Singapore Embassy’s Consular Section to apply for a "Document of Identity" (temporary travel document); with the copy of police report, photograph and documentary proof of your citizenship and your identity – preferably with your photograph on it, e.g. Identity Card. Have your flight details to Singapore and 2 passport-sized photographs ready. Instant photographs are acceptable, and it will cost USD11.00 for the DOI.

  2. Apply for an “Exit Visa” with the Lao MOFA-Consular Department which would take an average of three working days.

    The address of Lao MOFA-Consular Department:

    Consular Department
    Sibounheuang Village, Sibounheuang Road
    Chanthabouly District, Vientiane
    Visa Section: Tel: +856 21 254173

Important Note:

The "Document of Identity" is only for a one-way travel to Singapore and needs to be surrendered to the Immigration Officer upon return. A new passport needs to be applied at ICA for replacement.

The passport which was reported lost would be cancelled with immediate effect and cannot be used for travel even if it is recovered subsequently. Should you recover your lost passport, you must surrender it to ICA or the Embassy personally within 14 days.